FAQ
General Information
1. What is HGSHOP?
HGSHOP is an online fashion retailer offering trendy and timeless clothing, shoes, and accessories for men, women, and kids.
1. Where is HGSHOP located?
HGSHOP is headquartered in New York, NY.
1. What are your business hours?
Our customer service team is available Monday - Friday, 9am - 5pm EST.
Ordering & Payment
1. How do I place an order?
Browse our website, add items to your cart, and follow the checkout process.
1. What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, and Apple Pay.
1. Is my personal and payment information secure?
Yes, our website uses industry-standard encryption to ensure your information is protected.
Shipping & Delivery
1. What shipping options do you offer?
We offer Standard (3-7 business days), Expedited (2-3 business days), and Express (1-2 business days) shipping.
1. How long does shipping take?
Shipping times vary depending on your location.
1. Do you ship internationally?
Yes, we ship worldwide.
Returns & Refunds
1. Can I return or exchange an item?
Yes, within 30 days of purchase.
1. How do I initiate a return or exchange?
Contact our customer service team.
1. When will I receive my refund?
Refunds are processed within 5-7 business days.
Account & Login
1. Do I need to create an account to shop?
No, but creating an account offers benefits like order tracking and exclusive promotions.
1. How do I reset my password?
Click "Forgot Password" on our login page.
1. Can I save items in my cart for later?
Yes, for 30 days.
Products & Sizing
1. How do I find my size?
Check our size chart.
1. What materials are used in your products?
Varies by item; check product descriptions.
1. Do you offer plus sizes?
Yes.
Promotions & Discounts
1. Do you offer discounts or promotions?
Yes, sign up for our newsletter or follow us on social media.
1. Can I use multiple promo codes?
No.
1. How do I track my rewards points?
Log in to your account.
Customer Service
1. What is your customer service response time?
Within 24-48 hours.
1. Do you have a live chat feature?
Yes.
1. What is HGSHOP?
HGSHOP is an online fashion retailer offering trendy and timeless clothing, shoes, and accessories for men, women, and kids.
1. Where is HGSHOP located?
HGSHOP is headquartered in New York, NY.
1. What are your business hours?
Our customer service team is available Monday - Friday, 9am - 5pm EST.
Ordering & Payment
1. How do I place an order?
Browse our website, add items to your cart, and follow the checkout process.
1. What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, and Apple Pay.
1. Is my personal and payment information secure?
Yes, our website uses industry-standard encryption to ensure your information is protected.
Shipping & Delivery
1. What shipping options do you offer?
We offer Standard (3-7 business days), Expedited (2-3 business days), and Express (1-2 business days) shipping.
1. How long does shipping take?
Shipping times vary depending on your location.
1. Do you ship internationally?
Yes, we ship worldwide.
Returns & Refunds
1. Can I return or exchange an item?
Yes, within 30 days of purchase.
1. How do I initiate a return or exchange?
Contact our customer service team.
1. When will I receive my refund?
Refunds are processed within 5-7 business days.
Account & Login
1. Do I need to create an account to shop?
No, but creating an account offers benefits like order tracking and exclusive promotions.
1. How do I reset my password?
Click "Forgot Password" on our login page.
1. Can I save items in my cart for later?
Yes, for 30 days.
Products & Sizing
1. How do I find my size?
Check our size chart.
1. What materials are used in your products?
Varies by item; check product descriptions.
1. Do you offer plus sizes?
Yes.
Promotions & Discounts
1. Do you offer discounts or promotions?
Yes, sign up for our newsletter or follow us on social media.
1. Can I use multiple promo codes?
No.
1. How do I track my rewards points?
Log in to your account.
Customer Service
1. What is your customer service response time?
Within 24-48 hours.
1. Do you have a live chat feature?
Yes.
